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Evaluating Quality & Safety

Evaluating Quality & Safety

It's important to evaluate quality and safety information and compare results, so you can make informed health care decisions. When your child needs medical care, your No. 1 priority is to find the best health system, doctors and specialists for the type of care he or she needs.

Helen DeVos Children's Hospital supports your commitment to understanding quality and safety information and making the right decision for your child. As you consider your options, there are several factors to keep in mind.

  • Physician experience and expertise
  • Nurse experience and expertise
  • Personalized care and patient experience
  • Number or "volume" of specific procedures performed
  • Health care value and cost

Doctors and Specialists

You can evaluate a doctor's knowledge and expertise by:

  • His or her medical training and certifications
  • Physician quality scores, if available
  • Whether he or she is teaching or conducting research—only the most highly qualified hospitals train medical students and offer residency programs. In addition, hospitals with research studies and clinical trials are often on the leading edge of new treatments and procedures.


As an integral part of the health care team, one of a nurse's many responsibilities is to foster relationships with patients and families. Nursing knowledge and expertise can be evaluated by:

  • Education, training, certification and involvement in research
  • Experience in developing action plans that standardize how care is given to your child; this is called "best practices"
  • Magnet Recognition Program® recipient*

Personalized Care and Experience

Excellent medical care is important, but you also want your child to receive personalized attention and compassion. Communication, friendliness and wait times affect your experience, as well as convenience of locations and the look of the facility.

Helen DeVos Children's Hospital uses a family-centered care approach that supports an excellent experience for your child and for you. Patient stories shared in their own words can also be a good reference point.


Research supports the idea that practice makes perfect in health care, as in life. That's why the volume of procedures a hospital or doctor performs can be a valuable yardstick of clinical quality, especially when considered along with other quality measures and factors.

Value and Cost

Health care value is about looking at the best possible ways to be efficient, accessible and do what's right for the patient, at the right time, in the right place. Review estimated average prices for many common procedures to help make informed health care decisions. Your costs may vary based on pre-existing health conditions and the actual procedure performed.

*About Magnet Recognition Program®

Helen DeVos Children's Hospital has been recognized by The Magnet Recognition Program® through the American Nurses Credentialing Center. This program specifically acknowledges:

  • Quality patient care
  • Nursing excellence
  • Innovations in professional nursing practice

Magnet Recognition® provides the ultimate benchmark to measure the quality of care you can expect to receive. Only 6 percent of hospitals in the country have received this prestigious designation.