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New Hospital Blog : 1-11-11
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1-11-11 A New Era of Children's Health Care

The new Helen DeVos Children's Hospital in Grand Rapids, Michigan marks a new era of children's health care. Trillium Hibbeln shares behind-the-scenes insights from her unique perspective as a mom who served as project leader during the planning, construction and transition into the new children's hospital.

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photo Trillium Hibbeln
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Monday, November 23, 2009
What Kids Want to Know
by Trillium Hibbeln at 04:15 PM

My daughter asked me the other day why I give so many presentations.  I told her that lots of people are excited about the new hospital and they want to ask questions.  She asked,  "Why don't kids get to ask questions?" I said, "What kind of questions do you think kids have about the new hospital?"  She said, " Like, how will they wash all of those windows? "  Well, here is a picture of how they wash all of those beautiful windows.  I wonder what else kids would ask if invited.  We'd love to hear your kids' questions about the new Helen DeVos Children's Hospital.  We'll do our best to answer them.

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Thursday, November 19, 2009
A Hospital Just for Kids
by Trillium Hibbeln at 04:06 PM

As I was making dinner the other night I realized it was suspiciously quiet in my house."Look, a hospital just for us."

 

Just then, my nine-year-old son emerged from his room with a LEGO® creation.  I recognized immediately he had made his own version of the new Helen DeVos Children's Hospital. It had the elevator stack along the back and a LEGO® person peaking out a window on a top floor. 

 

It's amazing that when you build something just for kids, that kids recognize what a special thing it is.  Most things in the world are created for adult-sized people so when kids start to realize all of the special thought that has gone into designing a hospital just for them, we hope they will be delighted.   My son said, "Look, a hospital just for us."

 

Usually when kids come to the hospital their families come along too, so the new children's hospital is designed to make their stay or visit the best experience it can be.  If you've ever spent the night on a chair so that you could be close to your sick child, you know what I mean.  An example of just how much thought is going into the comfort of this hospital is the process involved in selecting a sleeper sofa for the patient rooms.  The idea is to keep families together as much as possible so parents will be able to sleep overnight in their child's room. 

 

Dozens of front line caregivers, families of hospitalized children and furniture experts have worked together to find sleeper sofas that can pull out to sleep two people comfortably.  We've even tested different models with families who are staying here right now to make sure we get the most comfortable version.

 

The idea of designing our care around the needs of children and families is ingrained in all of us who work here. Recently we had a two day planning retreat with over 100 leaders from around the Children's Hospital and Spectrum Health, representing every area of operations.  What an impressive commitment this group represents.  We went around the room to introduce ourselves. A very telling moment was when a representative from our Family Centered Care Advisory Council stood up and introduced herself with the title of "Mom."  The room erupted into applause. 

 

Having parent representatives on design and planning committees is one of the most valuable things we can do to ensure that the children's hospital and the processes that occur in the building consider how the patient and family will experience it.  In future blog posts I'll be sharing some of these amenities and services that will be unique and special in the new Helen DeVos Children's Hospital.

 

Catch a sneak peak of what the completed building will look like in the video on the

Watch Us Grow section of our site.

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Tuesday, November 03, 2009
New Hope, Comfort and Inspiration
by Trillium Hibbeln at 12:34 PM

Every morning as I fire up my laptop calendar, I see the pop up reminder that we are one day closer to having our own dedicated children's hospital building in Grand Rapids. About 15 short months from now, on 1-11-11, we will be moving patients into the 14-story, 440,000 square foot, $286 million Helen DeVos Children's Hospital. Already you can see the impact it has on the skyline of Grand Rapids. 

There is so much to do in the months ahead, but each day we get more ready.  Preparing for a move of this magnitude means more than just ensuring that we have the right staff trained and in place and the right equipment and supplies ready for caregivers. There are literally hundreds of leaders and over 50 work teams that are preparing every detail of how we will operate in the new building. The leaders of these teams are charged with designing a care experience to ensure that every process results in the safest and most supportive patient and family experience possible.  We are also asking our leaders to focus on efficiency.  We know that health care consumers and the community expect us to constantly improve the way we deliver health care and to provide the best value.

As the project leader for the transition into the new hospital, I am working with a dedicated team of hospital administrators, staff, physicians and family advisory council members. Our goal is to be certain that the transition is smooth and that when we open, we can be very proud of our children's hospital.  When the millions of details seem overwhelming, I take a walk through our inpatient floors and am immediately reminded of the reason it is all worth the effort. 

On a more personal level, I am also a mother of two young children,  Our youngest child, who is now seven, was born with a serious heart defect which landed her in the Helen DeVos Children's Hospital pediatric intensive care unit at 8 days old. After years of care and open heart surgery, she is a healthy, active child.  The first night in the PICU, we saw the world's most beautiful sunset.  I think because we had given her a middle name which means "Light," that sunset gave us hope she would be okay.

The sunrises and sunsets that will be experienced by families and patients in the new hospital are going to be beautiful.  The views from the blue glass windows in the 206 private patient rooms are truly inspiring.  While new walls, windows and floors do not in themselves change the health care we provide, I am sure that the new setting will give families and caregivers a new hope, comfort and inspiration. 

I will be using this blog to keep you informed of the exciting new developments as this amazing project continues. Already we are 60 percent complete and that date on my calendar is getting closer every day.

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