Our care management team, including nurse care facilitators, medical social workers and utilization management specialists, understands that hospitalization, illness or injury is a stressful experience. We are available in every area of the hospital to help patients and families.
We will help you in the following ways:
- Communicate with the doctors, nurses and other professionals caring for your child
- Understand the recommendations made for your child's care
- Link you to the hospital and community resources you need
- Support children who must return to the hospital for ongoing appointments, especially if they are struggling or having an emotional reaction
- Coordinate the special home services your child may need
- Aid you in finding local lodging, meals and transportation if you are here from out of town
- Provide counseling and support for:
- Emotional needs
- Crisis situations
- Coping and adjustment to illness, injury and treatment
- Grief and bereavement
- Alcohol and drug use/abuse
- Legal issues, such as adoption and custody
- Financial needs
- Educational and vocational needs
Meet the Team
Our team includes nurse care facilitators, medical social workers and utilization management specialists.
Nurse Care Facilitators
Registered nurses (RNs) use their medical knowledge to ensure that patient care is delivered in an orderly and timely fashion. They collaborate with the patient's health care team to promote coordinated treatment planning.
Medical Social Workers
Medical social workers provide emotional and psychosocial assessment, treatment planning, and support. They work with patients and families to promote optimal health, as well as assist with referrals to community resources for a more positive patient outcome.
Utilization Management Specialists
While utilization management specialists rarely have direct contact with the patient and family, they do work closely with the nurse care facilitators and medical social workers, and often communicate with physicians about issues related to treatment. They often act as a liaison with third-party payers that may be involved in payment of the care provided.
Anyone (employees, family members, patients and community providers) may consult with Care Management by calling (616) 391-1675.
If you are currently in the hospital, you may visit our office in Room 1115 of Butterworth Hospital, or ask your nurse to contact us for you.